Hi Samantha
Thank you for your message, although this was only received through Judge.me today at 11:38. We have both chat function and email published on our site, no communication came through from either before this. If you would be so kind as to confirm how you tried to contact us, we will make sure this line of communication is active. I am very sorry to hear the mask didn't fit, I see you ordered a small to medium bundle. This would come with inserts installed, have you tried removing them and adding the strap cover? I sleep with A SHLOOF nightly and have really appreciated the extra sleep, especially in the morning. This mask was designed to be adjusted to fit, with strap adjustments and inserts in mind to suit all heads. We have of course refunded you fully now and would appreciate if you can clarify how you attempted to contact us before posting your review -- so we can avoid further frustrations for our customers.
Thank you for your consideration
D @ SHLOOF