Basic Questions

1. What is Shloof?

Shloof is a premium sleep engineering brand dedicated to improving the quality of your rest. Our products combine innovative design, advanced materials, and research-backed features to create the ultimate sleep experience.

2. Why should I invest in Shloof products?

Shloof products are not just accessories; they are professional-grade sleep solutions designed to improve rest, boost recovery, and enhance overall well-being. With ergonomic designs and premium materials, they provide unparalleled comfort and effectiveness.

3. Who can benefit from Shloof products?

Our products are perfect for anyone who values quality sleep, including:

4. What makes the Black Out Mask different from other sleep masks?

The Black Out Mask offers complete light elimination through anatomical design, cushioned eye chambers for pressure-free comfort, and premium materials. It’s versatile, travel-ready, and perfect for creating a sleep sanctuary anywhere.

5. How do the Zero Earbuds work?

The Zero Earbuds are engineered for professional-grade noise cancellation, reducing disruptive noise to enhance your sleep or relaxation. They feature multiple ear tip sizes and a secure, all-night fit for ultimate comfort.

6. What are QuietCore Ear Pieces?

QuietCore Ear Pieces are an add-on to the Black Out Mask, offering advanced sound insulation. They attach seamlessly to the mask to create a deeper sound barrier, making them ideal for light sleepers and urban environments.

7. What is the Sleep Sanctuary Bundle?

The Sleep Sanctuary Bundle is our all-in-one sleep engineering system, including the Black Out Mask, Zero Earbuds, and QuietCore Ear Pieces. It’s designed to provide complete sensory control for unparalleled rest in any environment.

Usage and Care

8. How do I clean my Shloof products?

9. Can I use Shloof products while traveling?

Absolutely! Shloof products are designed for portability and convenience, making them perfect for planes, trains, hotels, or any travel scenario.

10. Are the products adjustable?

Yes, all Shloof products are designed with user comfort in mind. The Black Out Mask has an adjustable strap, and Zero Earbuds come with multiple ear tip sizes for a perfect fit.

Orders and Shipping

11. Do you offer international shipping?

Currently, we ship inside the UK only. Shipping fees and delivery times may vary based on your location.

12. How long does it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and selected shipping method.

13. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking link to monitor your delivery status.

Returns and Exchanges

14. What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it for a full refund. Products must be in their original condition and packaging.

15. How do I initiate a return or exchange?

Please contact our customer support team at support@shloof.me with your order details. We’ll guide you through the process.

Affiliate Program

16. How can I join the Shloof Affiliate Program?

You can apply to our affiliate program here. Once approved, you’ll gain access to your dashboard, promotional materials, and a personalized referral link.

17. What is the commission rate for affiliates?

Affiliates earn a 20% commission on every sale generated through their referral link, with additional commission-kickers for higher volumes of sales attributed to them!

18. Do affiliates get free products?

Yes, affiliates are eligible to receive free samples of Shloof products to create thoughtful, honest, and authentic content and reviews.

Support and Contact

19. How can I contact customer support?

You can reach our team at support@shloof.me or through the contact form on our website.

20. Where can I find more information about Shloof products?

Explore our website, read our blog, or follow us on social media @shloofeyemask for the latest updates and insights.